Identity theft can occur when someone uses your name, Social Security, credit card or bank account numbers without your authorization. Losing or misplacing items goes beyond being an inconvenience when your Identity is at stake. Here are steps to take when you've lost an ATM / Debit card, a checkbook, your wallet, etc.
If you believe your identity has been used fraudulently, call 888-645-4121 to report the issue and we can notate your accounts.
To begin the identity theft reporting process, use the universal ID Theft Affidavit at www.consumer.gov/idtheft to have a fraud report placed on your account(s). You may also call the Federal Trade Commission’s toll-free ID Theft Hotline at 1-877-IDTHEFT for more information.
If you need to open a new Citizens Bank checking account as a result of suspected fraud, we will assist you in the transfer and provide a free box of Citizen Bank logo checks for your new account.
